Privacy Policy
Your privacy matters to us at SoftIslandRoute
Information We Collect
When you reach out to us for corporate flower arrangements or gift services, we gather information you choose to share. This may include your name, company name, email address, phone number, delivery addresses, and specific floral requirements. We also collect payment details when you place orders, though these are processed securely by our payment partners.
For our corporate clients, we might obtain additional business details such as company registration information, preferred delivery timelines, and budget parameters. This helps us tailor our service to fit your business needs.
Our website accrues certain technical data automatically when you visit, including your IP address, browser type, device information, and how you navigate through the site. We use this information to boost site performance and to understand how clients discover our services.
How We Use Your Information
We primarily use your personal information to fulfill floral orders and deliver exceptional service. This includes processing orders, coordinating deliveries, crafting custom designs based on your needs, and communicating about your service requirements.
We also utilize data to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to clients and how we can better support the business community in United States.
Information Sharing and Disclosure
SoftIslandRoute respects your privacy and does not sell your personal information to third parties. We share information only when necessary to deliver our services or when required by law.
We may share essential information with trusted service partners who assist us in running our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to safeguard your information and use it solely for the specific services they provide for us.
We may disclose information if mandated by law, a court order, or a government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to safeguard it. This includes safe data storage, encrypted communications, and restricted access to personal information within our organization.
Secure Storage
Your personal data is stored in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to shield information during communication between your browser and our platforms.
Limited Access
Access to customer data is restricted to authorized staff who require it to deliver services.
Although we deploy robust security measures, no online transmission method is 100% secure. We continually upgrade our security practices to guard against emerging threats.
Your Privacy Rights
You hold important rights regarding your personal data. Depending on applicable laws, you may be entitled to access, update, delete, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention periods vary by data type and purpose collected.
Common retention durations:
- Customer contact and order details: about three years after the last service contact
- Payment records: around seven years for tax and accounting needs
- Website analytics data: roughly twenty-four months for service improvement analysis
- Marketing preferences: until you unsubscribe or roughly two years of inactivity
Cookies and Website Tracking
This site utilizes cookies and related technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your choices and evaluate site performance.
You can manage cookies via your browser settings. Note that turning off some cookies could impact how the site works. For more specifics on our cookie practices, please see our Cookie Policy.
Third-Party Links
This site might include links to external sites or services. This privacy policy covers only SoftIslandRoute and our own site. We are not liable for the privacy practices of third-party sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When major changes occur, we will update the "Last Updated" timestamp at the top of this document.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we handle your information, please reach out to us.
Contact Us About Privacy
SoftIslandRoute Privacy Team
5th Ave Florals, New York
New York, United States 10011
Email: [email protected]
Phone: +1 212-555-0123
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.